Digital products
Our guides are digital downloads delivered instantly, so they are generally non-refundable once the download has been accessed. We still want you to be satisfied, so the exceptions below apply.
When we refund
We will provide a full refund if: (1) you did not receive access to the file due to a technical problem we cannot resolve; (2) the product is materially not as described; or (3) you were charged in error or more than once. Requests should be made within 14 days of purchase.
How to request a refund
Email sales@theleavingguide.com with your purchase receipt or order reference and a short description of the problem. Because Paddle.com is our Merchant of Record, refunds are issued through Paddle back to your original payment method; you may also contact Paddle directly via the receipt they email you.
Processing time
Approved refunds are normally processed within 5–10 business days, depending on your bank or card provider.
Operator
Refunds are handled by FS Consultancy B.V., Curaçao (Commercial Register 174997).